At Parimatch Casino, your privacy is not an afterthought — it is a core principle woven into every layer of how we operate. This Parimatch Casino privacy policy has been prepared in full compliance with the Australian Privacy Act 1988, the thirteen Australian Privacy Principles (APPs), and, where applicable, the General Data Protection Regulation (GDPR). Whether you are browsing our game catalogue, creating an account, or making a deposit, you generate personal data that we handle with the utmost care. The pages that follow explain exactly what data collection occurs, why we process it, who we share it with, how long we retain it, and what privacy rights you hold as an Australian player. We encourage you to read this document carefully so that you can make fully informed decisions about your personal information and the way Parimatch Casino safeguards it.
1. Identity of the Data Controller
Parimatch Casino is operated by a company registered in Curaçao and licensed by the Government of Curaçao. As the entity that determines the purposes and means of processing your personal data, this company acts as the data controller within the meaning of applicable data protection law. All references to "we", "us", or "our" throughout this privacy policy refer to the operator of parimatch-casinos.net.
If you have any questions about Parimatch Casino data protection practices or wish to exercise your privacy rights, you can reach our dedicated Data Protection Officer (DPO) at any time:
- Email: [email protected]
- Support email: [email protected]
- Live chat: available 24/7 from the website
2. Personal Data We Collect
The scope of data collection at Parimatch Casino is limited strictly to what is necessary for the purposes described in this document. We collect several categories of personal information, which are outlined below.
2.1 Identification Data
- Full legal name
- Date of birth
- Gender
- Government-issued identity document numbers (passport, driver's licence)
- Nationality and country of residence
2.2 Contact Data
- Email address
- Phone number
- Residential or mailing address
2.3 Financial Data
- Payment method details (card numbers, e-wallet identifiers, cryptocurrency wallet addresses)
- Transaction history (deposits and withdrawals)
- Bank account information where required for bank transfers
- Source of funds declarations
2.4 Gaming Activity Data
- Game sessions played (titles, stakes, duration)
- Wagering and win/loss history
- Bonus and promotion usage
- Responsible gambling limits and self-exclusion settings
2.5 Technical and Usage Data
- IP address and geolocation data
- Device type, operating system, and browser version
- Log files and session timestamps
- Clickstream data and page-view analytics
2.6 Communication Data
- Records of live chat conversations with our support team
- Email correspondence
- Survey responses and feedback submissions
2.7 Sensitive Information
In limited circumstances — for example, when processing self-exclusion requests on health or addiction grounds — we may collect sensitive personal information as defined under the Australian Privacy Act 1988. We obtain your explicit consent before doing so and apply enhanced security measures to such data.
2.8 Data Received from Third Parties
We may receive personal data about you from payment processors, identity verification providers, fraud detection agencies, and marketing affiliates. In all cases, those third parties are contractually required to confirm that they have a lawful basis for sharing user data with us.
3. How We Collect Your Data
Parimatch Casino collects personal information through the following channels:
- Account registration form — you provide identification, contact, and security credentials directly.
- KYC verification upload — you submit identity documents required before your first withdrawal.
- Payment transactions — financial data is captured when you deposit or withdraw funds.
- Cookies and tracking technologies — our website automatically collects technical and behavioural data. See Section 6 for full details on our cookie policy.
- Customer support interactions — chat logs and emails are retained for quality assurance.
- Third-party integrations — data received from payment gateways, affiliate partners, and verification bureaus.
4. Purposes and Legal Basis for Data Processing
Every act of data processing at Parimatch Casino is grounded in one or more of the following lawful bases: performance of a contract, compliance with a legal obligation, legitimate interests, or your explicit consent. The table below maps each purpose to its legal basis.
| Processing Purpose | Legal Basis | Data Categories Used |
|---|---|---|
| Account creation and management | Performance of contract | Identification, contact |
| Provision of gaming services | Performance of contract | All operational data |
| Payment processing | Performance of contract | Financial data |
| KYC and AML compliance | Legal obligation | Identification, financial, sensitive |
| Fraud prevention and information security | Legitimate interests | Technical, financial, identification |
| Responsible gambling safeguards | Legal obligation / legitimate interests | Gaming activity, sensitive |
| Personalised promotions and bonuses | Consent / legitimate interests | Gaming activity, contact |
| Marketing communications | Consent | Contact, behavioural |
| Service improvement and analytics | Legitimate interests | Technical, usage |
| Dispute resolution and legal claims | Legal obligation / legitimate interests | All relevant data |
4.1 KYC and AML Obligations
As a licensed operator, Parimatch Casino is legally required to verify the identity of every player before processing their first withdrawal. Data collection for KYC purposes may include a copy of your passport or driver's licence, proof of address (utility bill or bank statement dated within 90 days), and in some cases a selfie for facial recognition. This data processing is mandatory and cannot be opted out of while you maintain an active account.
4.2 Responsible Gambling
We use your gaming activity data to monitor for signs of problem gambling and, where necessary, to enforce limits you have set yourself (deposit limits, loss limits, session time limits, cooling-off periods of 24 hours to 30 days, or self-exclusion for periods ranging from 6 months to permanent). Processing for this purpose is in your vital interests and complies with our regulatory obligations.
5. Data Storage and Retention Periods
Robust data storage practices are central to Parimatch Casino data protection. We retain personal data only for as long as necessary to fulfil the purpose for which it was collected, plus any additional period required by law.
| Data Category | Standard Retention Period | Reason for Retention |
|---|---|---|
| Account and identification data | 5 years after account closure | AML/KYC regulatory obligations |
| Financial transaction records | 7 years after transaction | Tax and financial regulation |
| Gaming activity logs | 5 years after account closure | Dispute resolution, audits |
| Marketing consent records | 3 years after withdrawal of consent | Proof of consent |
| Customer support communications | 3 years after interaction | Quality assurance, legal claims |
| Technical logs and IP records | 12 months | Security monitoring, fraud detection |
Once the applicable retention period expires, personal information is securely deleted or anonymised so that it can no longer be attributed to you. Our data storage infrastructure is subject to regular internal audits.
6. Cookie Policy
The Parimatch Casino cookie policy governs the use of cookies and similar tracking technologies on parimatch-casinos.net. Cookies are small text files placed on your device that allow our website to recognise you, remember your preferences, and improve your experience.
6.1 Types of Cookies We Use
| Cookie Type | Purpose | Consent Required? |
|---|---|---|
| Essential cookies | Session management, login authentication, security tokens, load balancing | No — strictly necessary |
| Analytical cookies | Traffic measurement, page performance, A/B testing (e.g. Google Analytics) | Yes |
| Functional cookies | Language preferences, game lobby settings, responsible gambling tool states | Yes |
| Marketing cookies | Behavioural targeting, affiliate attribution, retargeting ads | Yes |
6.2 Managing Your Cookie Preferences
When you first visit parimatch-casinos.net, a cookie consent banner allows you to accept all cookies, customise your preferences by category, or reject non-essential cookies. You can update your choices at any time via the Cookie Settings link in the website footer. You may also control cookies through your browser settings; however, blocking essential cookies may impair site functionality. Our cookie policy is reviewed at least annually to reflect changes in technology and regulation.
7. Sharing Personal Data with Third Parties
Parimatch Casino does not sell your personal data to third parties. We share user data only under the circumstances described below, and always subject to appropriate contractual safeguards.
7.1 Payment Providers
To process deposits and withdrawals via PayID, Visa, Mastercard, Skrill, Neteller, Paysafecard, Neosurf, Bitcoin, Ethereum, Litecoin, or bank transfer, we transmit the minimum necessary financial personal information to the relevant payment processor. Each provider is bound by their own regulatory obligations and our data processing agreement.
7.2 Identity Verification and AML Agencies
KYC documents and related personal data are shared with licensed identity verification bureaus and, where required by law, with financial intelligence units or anti-money-laundering authorities.
7.3 Regulatory and Law Enforcement Authorities
We may disclose personal information to government bodies, regulators, courts, or law enforcement agencies when required to do so by law or by a valid legal order. We will notify you of such disclosures unless prohibited from doing so by law.
7.4 Game Providers and Software Partners
Our catalogue of 4,000+ games is powered by 50+ providers including Pragmatic Play, Evolution Gaming, Play'n GO, NetEnt, Microgaming, Yggdrasil, Hacksaw Gaming, Push Gaming, Spribe, Red Tiger, Nolimit City, and Relax Gaming. These providers may receive anonymised or pseudonymised gameplay telemetry for game performance purposes. No directly identifying personal data is shared with game providers beyond what is technically required for game session initiation.
7.5 Marketing and Analytics Partners
Where you have provided consent, we may share behavioural data with analytics platforms and affiliate marketing partners for the purpose of measuring campaign effectiveness and delivering relevant promotional content. You can withdraw consent at any time.
7.6 Group Companies and Service Providers
We may share personal data with affiliated entities within our corporate group and with contracted service providers (e.g., cloud hosting, customer support platforms) who act strictly as data processors on our behalf and are prohibited from using your data for their own purposes.
8. International Data Transfers
Because Parimatch Casino is operated from Curaçao and uses globally distributed cloud infrastructure, your personal data may be transferred to and processed in countries outside Australia. Whenever such international transfers occur, we ensure they are protected by one or more of the following safeguards:
- Standard contractual clauses (SCCs) approved by the relevant regulatory authority
- An adequacy decision confirming the recipient country offers equivalent data protection
- Binding corporate rules for intra-group transfers
- Your explicit consent, where no other safeguard applies
You may request details of any specific international transfer and the safeguard applied by contacting our DPO at [email protected].
9. Data Security
Parimatch Casino data security is underpinned by industry-leading technical and organisational measures. We take information security extremely seriously and implement multiple layers of protection to prevent unauthorised access, loss, alteration, or disclosure of your personal data.
9.1 Technical Safeguards
- 256-bit SSL/TLS encryption for all data transmitted between your device and our servers
- End-to-end encryption for sensitive fields such as payment credentials
- Firewall systems and intrusion detection software monitoring our network perimeter
- Multi-factor authentication (MFA) available for player accounts
- Tokenisation of payment card data (we never store raw card numbers)
- Regular penetration testing by independent cybersecurity firms
9.2 Organisational Safeguards
- Access to personal data is restricted to employees who genuinely need it to perform their duties (principle of least privilege)
- All staff with access to user data are subject to confidentiality agreements and regular data protection training
- Internal data protection policies are reviewed at least annually
- Incident response procedures are in place to manage any data security breach promptly
9.3 Breach Notification
In the event of a data security breach that is likely to result in serious harm, we will notify the Office of the Australian Information Commissioner (OAIC) as required under the Notifiable Data Breaches (NDB) scheme, and we will inform affected individuals without undue delay. Notifications will describe the nature of the breach, the categories and approximate number of individuals affected, and the remedial steps we are taking.
10. Your Privacy Rights
As an Australian player, you benefit from a robust set of privacy rights under the Privacy Act 1988 and the Australian Privacy Principles. Parimatch Casino is committed to honouring every right promptly and without charge.
| Right | What It Means | How to Exercise It |
|---|---|---|
| Right of access | Obtain a copy of the personal data we hold about you | Email [email protected] |
| Right to correction | Request correction of inaccurate or outdated personal information | Account settings or via DPO |
| Right to deletion | Request erasure of your personal data where no legal obligation requires retention | Email [email protected] |
| Right to restriction | Ask us to limit data processing in specific circumstances | Email [email protected] |
| Right to data portability | Receive your personal data in a structured, machine-readable format | Email [email protected] |
| Right to object | Object to data processing based on legitimate interests or for direct marketing | Unsubscribe link or email DPO |
| Right to withdraw consent | Withdraw previously given consent without affecting the lawfulness of prior processing | Cookie settings or email DPO |
We will respond to all privacy rights requests within 30 days. In complex cases, this period may be extended by a further 60 days, in which case we will notify you and explain the reason for the extension.
11. Supervisory Authority — OAIC
If you believe that Parimatch Casino has not handled your personal data in accordance with this privacy policy or the Australian Privacy Act 1988, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
- Website: www.oaic.gov.au
- Phone: 1300 363 992
- Post: GPO Box 5218, Sydney NSW 2001
We would, however, appreciate the opportunity to address your concern directly before you contact the OAIC. Please reach out to our DPO at [email protected] in the first instance.
12. Children's Privacy
The services offered by Parimatch Casino are strictly for adults aged 18 years and over. We do not knowingly collect personal data from individuals under the age of 18. If we become aware that a minor has provided us with personal information, we will delete that data immediately and close the associated account. If you believe a minor has registered an account, please notify us at [email protected] without delay.
13. Marketing Communications and Opt-Out
With your consent, Parimatch Casino may send you promotional emails and SMS messages about bonuses, new games, and special events. You can withdraw marketing consent at any time by:
- Clicking the "Unsubscribe" link in any marketing email
- Updating your communication preferences in Account Settings
- Emailing [email protected] with the subject line "Unsubscribe"
Opting out of marketing does not affect transactional communications such as account confirmations, withdrawal notifications, or data security alerts, which are sent regardless of marketing preferences.
14. Amendments to This Privacy Policy
We may update this Parimatch Casino privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or regulatory guidance. The "Last Updated" date at the top of this document will indicate when the most recent revision was made. Where changes are material, we will notify you by email or by displaying a prominent notice on parimatch-casinos.net. Continued use of our services after the effective date of an updated privacy policy constitutes your acceptance of the revised terms.
15. Contact the Data Protection Officer
For any question, concern, or request relating to Parimatch Casino data protection or this privacy policy, our Data Protection Officer is your dedicated point of contact:
- Email: [email protected]
- Live chat: 24/7, available on parimatch-casinos.net
- Email support: [email protected] (response within 12 hours)
We are committed to resolving every privacy query as quickly and transparently as possible. Confidentiality in our communications with you is guaranteed — all DPO correspondence is handled with the strictest confidentiality and is not shared with any party other than those directly involved in resolving your matter.
Frequently Asked Questions
What personal data does Parimatch Casino collect?
Parimatch Casino collects personal data across several categories: identification details (name, date of birth, ID documents), contact information (email, phone, address), financial data (payment method details, transaction history), gaming activity data, and technical data such as IP address and device information. You can find the full breakdown in Section 2 of this privacy policy.
How does Parimatch Casino use cookies?
In accordance with the Parimatch Casino cookie policy, we use four types of cookies: essential (required for the site to function), analytical (traffic measurement), functional (preference storage), and marketing (behavioural advertising). You can manage your cookie preferences via the consent banner or the Cookie Settings link in the footer. For full details, refer to Section 6 of this document.
Is my data shared with third parties?
Parimatch Casino never sells your personal information. We share user data only with payment processors, identity verification agencies, regulatory authorities (where legally required), contracted service providers, and — with your consent — marketing partners. Every recipient is bound by strict contractual obligations. See Section 7 for details.
How long does Parimatch Casino retain my personal data?
Data storage periods at Parimatch Casino depend on the type of data. Account and identification data is retained for 5 years after account closure; financial records for 7 years; technical logs for 12 months. These periods reflect our legal obligations under AML, tax, and gaming regulations. Full retention schedules appear in Section 5.
What are my privacy rights as an Australian player?
Under the Australian Privacy Act 1988, your privacy rights include the right to access, correct, delete, restrict, port, and object to the processing of your personal data, as well as the right to withdraw consent for marketing communications. To exercise any right, contact our DPO at [email protected]. We respond within 30 days.
How does Parimatch Casino protect my data?
Parimatch Casino data security relies on 256-bit SSL/TLS encryption, firewalls, intrusion detection, tokenisation of payment data, multi-factor authentication, and regular independent penetration testing. On the organisational side, access to personal information is limited to authorised staff, all of whom are bound by confidentiality obligations. We maintain an incident response plan in line with Australia's Notifiable Data Breaches scheme.
Can I request deletion of my personal information?
Yes. You have the right to request erasure of your personal data, subject to our legal retention obligations (e.g., AML/KYC records must be kept for 5–7 years). To submit a deletion request, email [email protected]. We will confirm receipt and provide a decision within 30 days. Where deletion is not possible, we will explain why and offer alternative options such as restriction of data processing.
Who do I contact if I have a privacy complaint?
Start by contacting our Data Protection Officer at [email protected] — most issues can be resolved quickly and directly. If you remain unsatisfied, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992. The OAIC is the supervisory authority responsible for overseeing compliance with the Australian Privacy Act 1988 and the Australian Privacy Principles.
Protecting your personal data is a responsibility Parimatch Casino takes seriously every single day. This privacy policy reflects our commitment to transparency, data security, and your right to privacy as an Australian player. We process your information fairly, lawfully, and with full respect for your privacy rights. If anything in this document is unclear or if you wish to exercise any right, please do not hesitate to get in touch — our team is here to help around the clock.